Frequently Asked Questions
Everything you need to know about shopping with Newtech Store Saudi Arabia
What are the shipping options available within Saudi Arabia?
We offer express door-to-door delivery across all major cities including Riyadh, Jeddah, and Dammam. Standard shipping typically takes 2-4 business days, while same-day delivery is available in select metropolitan areas for orders placed before 12:00 PM.
Do all electronic products come with a warranty?
Yes, all our electronic devices and appliances come with a minimum 2-year manufacturer warranty as per the Saudi Ministry of Commerce regulations. We only sell authentic products sourced from authorized distributors.
What payment methods do you accept?
We support a variety of secure payment methods including Mada, Visa, Mastercard, Apple Pay, and STC Pay. We also offer 'Buy Now, Pay Later' options through Tabby and Tamara for interest-free installments.
What is your return and exchange policy?
You can return or exchange any product within 7 days of delivery, provided it is in its original packaging, sealed, and has not been used. For defective items, we provide an immediate replacement or full refund after technical inspection.
How can I track my order status?
Once your order is dispatched, you will receive an SMS and email containing a tracking link from our logistics partner. You can also track your package directly through the 'My Orders' section on our website.
Are the prices inclusive of VAT?
Yes, all prices displayed on Newtech Store are inclusive of the 15% Value Added Tax (VAT) required by the Zakat, Tax and Customs Authority in Saudi Arabia.