Returns & Exchanges Policy

At Newtech Store Saudi Arabia, we offer a hassle-free 7-day return policy for all electronic devices, provided they are in their original sealed packaging and include all accessories. If your product is defective, we provide a full exchange or refund within 15 days of purchase in accordance with Saudi Consumer Protection laws.

1

Initiate Your Request

Log into your Newtech account and navigate to 'My Orders' to select the item you wish to return and submit a formal request.

2

Pack the Product

Ensure the device is placed in its original box with all manuals, cables, and warranty cards included to avoid any restocking fees.

3

Schedule a Pickup

Once approved, our logistics partner will contact you within 48 hours to collect the package from your specified address in KSA.

4

Receive Your Refund

After our technical team inspects the device, your refund will be processed to your original payment method within 7 to 14 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing